Be patient toward all that is unsolved in your heart and try to love the questions themselves. Rainer Maria Rilke
Crystallise - Owen Smith - Psychotherapy & Counselling
Do you offer online sessions?

Yes. I offer sessions online using Zoom, a secure and encrypted video platform.

If we’re meeting online, I’ll send you a private link in advance of each session. To help protect your privacy, I recommend:

  • Using a secure internet connection (avoiding public or shared networks)
  • Turning off unnecessary apps or devices that connect to the internet
  • Making sure your computer is free from viruses or spyware

It’s also important to find a quiet, private space where you feel comfortable speaking freely and won’t be overheard. This helps to preserve the same sense of confidentiality and presence we’d have in the room together.

What can I expect before the first session?

After your initial enquiry, I’ll usually offer a brief phone call. This gives you a chance to get a sense of me and how I work — and to decide whether I might be the right fit for you. Because therapy is a deeply personal process, finding the right therapist matters.

As a humanistic and integrative psychotherapist, I place great emphasis on the therapeutic relationship. Research consistently shows that a strong, trusting alliance between client and therapist is one of the most important factors in the effectiveness of therapy — sometimes more so than the specific techniques used.

If you decide to go ahead, I’ll send you a therapy contract in advance of our first session. This outlines practical details such as location, duration, fee, cancellation policy, how I’m trained, and what to expect. You’ll be invited to read through this and sign it before we begin.

What is counselling or psychotherapy like?

Therapy sessions are usually weekly and last 50 minutes. We’ll begin with an initial consultation where we can talk through what’s bringing you here and collaboratively shape a way forward.

My hope is that you’ll feel free to express yourself openly — in a space that feels supportive, respectful, and non-judgemental.

What can I expect from the first session?

The first step can feel daunting — and that’s completely understandable. Once we’ve booked your appointment, I’ll send you a confirmation e-mail with the agreed date, time, and directions.

Our first session will include some practicalities (such as completing an intake form), followed by a space to talk about what’s brought you here. You’re welcome to share as much or as little as feels right. We’ll also discuss how we might work together, and you’ll have time to ask any questions.

Is therapy confidential?

Yes. The content of our sessions is treated with strict confidentiality. I also keep brief clinical notes to support my work — these are securely stored and never shared.

There are, however, a few exceptions where I may need to break confidentiality:

  • If I’m concerned there is a risk of serious harm to you or to someone else
  • If there is a risk to a child or vulnerable adult
  • If I am required to do so by a court of law

If a situation arises where confidentiality may need to be breached, I will always try to discuss this with you first — where possible and appropriate.

Like all qualified and accredited psychotherapists, I attend regular clinical supervision to ensure my work remains safe, ethical, and effective. This is a confidential process, and your identity is not disclosed.

Is my personal information kept private?

Yes. I’m committed to protecting your privacy and confidentiality, in line with ethical standards and GDPR (General Data Protection Regulation). Any personal information you share — including contact details, notes, and completed forms — is stored securely and used solely for the purpose of providing therapy.

I’ll outline this further in the therapy contract you receive before we begin.

Can you fix me?

No — and therapy isn’t about “fixing.” It’s about understanding, healing, and relating to your difficulties in a new way.

Some problems can’t be solved — but they can be explored, softened, or made less overwhelming. I believe the answers already live within you, even if they’re not yet clear. Therapy offers a space to reconnect with those inner resources — and to feel less alone in the process.

How long will I need therapy?

This varies from person to person. Some people come for a handful of sessions; others stay longer. It depends on your needs, what you’re hoping for, and what feels right.

We’ll check in regularly to see how the work is going and whether it’s still supporting you.

What if I need to cancel a session?

I understand that life is unpredictable. I ask for at least 48 hours’ notice if you need to cancel. Where possible, I’ll do my best to reschedule. If a session is missed or cancelled with less than 48 hours’ notice, the full fee is payable.

Can I claim therapy through my health insurance?

Some private health insurers in Ireland provide cover for counselling and psychotherapy, depending on your specific plan.

  • Irish Life Health may offer partial refunds on sessions under certain policies.
  • Laya Healthcare includes cover for counselling on selected plans. As I’m registered with Laya, you may be eligible to claim back some of the cost.

It’s best to check directly with your health insurance provider to confirm your entitlements and the criteria for reimbursement. I’m happy to provide receipts if required.

Is therapy always the right kind of support?

Therapy can be incredibly helpful — but it’s not always the right support at the right time. If you’re currently in a mental health crisis, or if you need urgent medical or psychiatric help, it may be more appropriate to contact your GP, out-of-hours doctor, or attend your local A&E.

Psychotherapy is not a crisis service, and I do not provide 24/7 support between sessions. However, therapy can be a valuable space to explore what’s happening once things begin to stabilise.

What should I do if I’m in crisis?

If you are in immediate danger or need urgent support, please contact emergency services (999 or 112 in Ireland), or go to your nearest A&E. You can also contact:

  • Samaritans – Free 24/7 listening support: 116 123
  • Pieta House – Support for those in suicidal distress: 1800 247 247
  • Your GP or out-of-hours doctor
  • Text HELLO to 50808 – 24/7 text support (Ireland)

You’ll also find a list of supports on my Resources page.

Are you accredited and professionally regulated?

Yes. I’m an accredited member of the Irish Association of Humanistic and Integrative Psychotherapy (IAHIP) and a registered member of the Irish Council for Psychotherapy (ICP).

This means I’ve undertaken extensive, recognised training and that I work to the highest professional and ethical standards. I engage in regular clinical supervision, maintain ongoing professional insurance, and am committed to continued learning through CPD (Continuing Professional Development) and further specialist training.

I work with adults (18+) and with individuals and people in all kinds of relationships — whatever shape they take.


If something in you is asking to be heard, therapy can be a place to begin.

Crystallise - Owen Smith - Psychotherapy & Counselling